Welcome to Florist Fulham. These Terms & Conditions ("Terms") delineate the rules and obligations associated with using our online flower delivery service, serving Fulham and its surrounding areas. When you access, browse, or place an order on our website, you agree to be bound by these Terms. We encourage you to read them carefully before proceeding with any transaction.
Florist Fulham provides online flower delivery services in Fulham and throughout the surrounding regions, subject to availability. Our services are intended for individuals aged 18 years or over who possess the legal capacity to enter into binding contracts. These Terms apply exclusively to customers ordering for delivery within Fulham and neighbouring districts we cover.
1. Browsing and Selection: Customers can browse our extensive catalogue of fresh flowers, bouquets, and related products online. Each product display includes descriptions, images, prices, and available delivery options tailored for Fulham and adjoining areas.
2. Order Submission: To place an order, select your preferred product(s) and follow the online checkout process. You will be required to provide accurate recipient and delivery details, including the recipient’s full name, delivery address, postcode (within Fulham or covered neighbourhoods), and contact information. Please ensure all information is correct to avoid delays or delivery failures.
3. Order Confirmation: Once your order is placed, you will receive an automated order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order and completion of the contract between you and Florist Fulham occurs when we dispatch your order for delivery.
4. Availability: All orders are subject to stock availability and seasonal supply. In case an item is unavailable or if unforeseen circumstances arise, we reserve the right to offer a suitable substitute of equal or higher value or to cancel your order, providing notification if this occurs.
1. Payment Methods: We accept several secure payment methods online, including major credit cards, debit cards, and selected third-party payment providers. Payment options will be displayed at checkout.
2. Payment Security: Payments are processed using encrypted, secure payment gateways to ensure your financial information is protected. Florist Fulham does not hold or store full payment card details.
3. Order Acceptance: Full payment is required at the time of purchase. Orders will not be dispatched for delivery until payment is received and authorised. Prices are stated in GBP and are inclusive of VAT and applicable delivery charges, which will be itemised before order completion.
4. Pricing Errors: Although we strive to ensure all product and delivery prices are accurate, errors may occasionally occur. If a pricing error is identified in your order, we will notify you as soon as possible. You will have the option to reconfirm your order at the correct price or to cancel. If we cannot contact you or if you opt to cancel, we will refund any sums paid.
1. Delivery Areas: Florist Fulham delivers to addresses within Fulham and designated surrounding areas. It is your responsibility to verify that your recipient’s postcode falls within our supported delivery zones when placing an order.
2. Timing and Date Requests: While we endeavour to meet your requested delivery date and time, all delivery dates and timeframes are estimates and not guaranteed. Deliveries are performed on business days and, where offered, weekends or holidays. Where requested, we will attempt to deliver on specific dates, such as birthdays or anniversaries; however, this may be subject to logistical limitations or weather conditions.
3. Delivery Instructions: Please provide any specific instructions to facilitate successful delivery (e.g., leave with neighbour, concierge, or safe place details). While our couriers will aim to comply with requests, this cannot be guaranteed, especially in the absence of the recipient.
4. Failed Deliveries: If we are unable to complete delivery due to incorrect address details, unavailability of the recipient, or other unavoidable circumstances, we will attempt to contact you for alternative arrangements. In some cases, redelivery may incur an additional charge.
1. Order Cancellations: You have the right to cancel your order for a full refund, provided cancellation is received no less than 24 hours before the scheduled delivery date. Same-day, next-day, or bespoke orders may not be eligible for cancellation once processing has commenced due to the perishable and bespoke nature of flowers.
2. Amendments: If you need to amend your order details after submission (e.g., recipient address or delivery date), please contact us as soon as possible. We will make reasonable efforts to accommodate requests, although changes may not always be possible once the order is being prepared or out for delivery.
3. Non-Perishable Add-ons: For non-perishable add-on products (e.g., vases, chocolates), the statutory 14-day cooling-off period applies, enabling you to cancel and return such goods for a refund, provided they are returned unused and in saleable condition.
1. Quality Guarantee: Florist Fulham endeavours to deliver all flowers and arrangements in pristine condition. Our blooms are hand-prepared and fresh at the time of delivery.
2. Returns Eligibility: Due to the perishable nature of fresh flowers, returns are generally not accepted unless items are damaged or fail to meet the specifications ordered.
3. Damaged or Incorrect Deliveries: If your flowers arrive damaged or do not match your order, please notify us within 24 hours of receipt. Where justified, we will arrange a redelivery, replacement, or a suitable refund.
4. Refunds: Any refunds agreed will be processed using the payment method used for the original transaction. Refund timescales may vary according to your card issuer or payment provider.
1. Limitation of Liability: To the maximum extent permitted by law, Florist Fulham shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the provision of online flower delivery services within Fulham and surrounding areas. Our liability, whether in contract, tort, or otherwise, shall not exceed the total price of the order in question.
2. Exclusions: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.
3. Force Majeure: Florist Fulham is not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to extreme weather, strikes, pandemics, supply chain disruptions, or government intervention.
All designs, images, text, and content displayed on our website are the property of Florist Fulham or its licensors and are protected by UK and international copyright laws. Use of our content for commercial purposes without written consent is strictly prohibited.
Your personal information is handled with strict confidentiality and in compliance with relevant data protection laws (including the UK GDPR). For further details on how we use and protect your data, please refer to our Privacy Policy.
Florist Fulham reserves the right to update, revise, or amend these Terms at any time. Changes will take effect from the date they are posted on our website. Please review these Terms regularly to ensure you remain informed about your rights and obligations.
These Terms and your use of Florist Fulham’s online flower delivery services are governed by the laws of England and Wales. Any disputes, claims, or legal proceedings arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions will remain in full effect. The failure of Florist Fulham to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.
If you have any queries regarding your order, require support, or wish to raise a complaint, please use the contact options provided on our website. Our customer service team strives to respond promptly to all enquiries from customers throughout Fulham and neighbouring areas.
These Terms & Conditions apply to all orders placed with Florist Fulham for online flower delivery within Fulham and surrounding regions. By placing an order, you acknowledge your acceptance of and agreement to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 507 Fulham Rd, Fulham, London, SW6 1HH .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fulham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fulham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
