At Florist Fulham, we are proud to be a trusted local florist, dedicated to bringing vibrant, fresh flowers to homes and businesses across Fulham. We strive to ensure every customer receives only the best floral arrangements, delivered fresh with care. We value your satisfaction and peace of mind, which is why we've outlined our policies for returns, refunds, and complaints below.
We want every bouquet and arrangement to arrive bursting with colour, fragrance, and vitality. That’s why we offer a freshness guarantee on all our flowers in Fulham. Our blooms are hand-selected each morning and crafted by skilled florists, ensuring your order reaches you in pristine condition. We guarantee the freshness of your flowers for a minimum of five days from the day of delivery, provided they are cared for according to the included instructions.
Your satisfaction is our priority. If your flowers arrive damaged or not up to our usual high standards, please let us know as soon as possible—ideally within 24 hours of delivery. To help us resolve your issue promptly, we may ask for a clear photo of the flowers, including any specific damage. This allows our team to understand how we can put things right and use your feedback to improve our service.
We understand how disappointing it can be if your flowers are not as fresh as expected or arrive with damage. That’s why we operate with a straightforward refund and replacement policy for our Fulham customers:
All refund and replacement requests are reviewed promptly and resolved in a timely manner. For the quickest assistance, provide your order number and share relevant details or images that explain the issue.
At Florist Fulham, your feedback helps us grow and improve. If you have a complaint about your order or our service, please contact our customer care team with your order details and a brief summary of your concern. Our trained staff take every complaint seriously and aim to respond within one working day. You can expect a full investigation into your complaint, followed by our proposed solution—whether that be a refund, replacement, or other appropriate action.
As your local Fulham florist, we believe our neighbours deserve the finest flowers and best customer experience. We treat every return, refund, or complaint on a case-by-case basis and with the utmost care. Our team is here to support you, ensuring that all your flower gifting moments are as delightful as the blooms themselves. Thank you for choosing Florist Fulham to brighten your home, mark a special occasion, or support your business with quality, fresh flowers in Fulham.
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